Frequently asked questions

Everything you might want to know. Still stuck? Contact us.

Is there really a free plan?

Yes. The free plan gives you 10 monitors, 5-minute checks, 3 months of history, a status page, and alerts via email, Telegram, Slack and Discord — free forever, no credit card.

What can I monitor?

Websites and APIs over HTTP/HTTPS (with status code, keyword and JSON validation), TCP ports, ping (ICMP), DNS records, custom API responses, and cron jobs via heartbeats. SSL certificate and domain expiry are monitored automatically on your HTTP monitors.

How fast are checks?

Every 5 minutes on Free, every 1 minute on Pro, and every 30 seconds on Business.

Will I get spammed with alerts?

No. We require two consecutive failures before sending a down alert, apply a 60-minute cooldown per channel, and always send a recovery notice. On Pro you can enable recurring reminders while an incident is ongoing.

Which alert channels are supported?

Email, Telegram, Slack, Discord (all available free), plus MS Teams, outgoing webhooks (HMAC-signed), PagerDuty and Zapier on Pro and Business.

How is Are We Up? different from UptimeRobot?

We include webhooks, recurring alerts and incident comments on our $7 Pro plan — features UptimeRobot reserves for their $33 Team plan. Telegram and Slack are free here. See the full comparison.

Can I share a public status page?

Yes. Every plan includes at least one status page with a 90-day uptime history and an embeddable badge. Pro adds custom domains, password protection, email subscribers and white-labeling.

Do I need a credit card to start?

No. The Free plan is free forever for up to 10 monitors — no card required. Upgrade to Pro whenever you need more, and you're never charged without subscribing.

Do you offer refunds?

Payments are non-refundable, including for partial billing periods. Because the Free plan lets you try Are We Up? for as long as you like before paying, you can be confident it fits before you subscribe — and you can cancel anytime to stop future charges, keeping your paid features until the end of the period you've already paid for.

Can I cancel anytime?

Absolutely. Manage or cancel your subscription yourself from the billing page; you keep Pro features until the end of the period.